|
According to JD Power and Associates the #1 factor in a home buyers overall satisfaction is the builder’s warranty/customer service. What impression are you leaving with your homeowners?
Each AxisPointe product is designed to take the hassle, risk, and unnecessary cost out of the builder/developer warranty period. Over 1200 builders and developers have enrolled in the AxisPointe outsourced post-construction services. Why?
Because more builders and developers are realizing that, with AxisPointe, they can provide world-class warranty service that actually reduces their warranty costs and liability while increasing customer satisfaction and referral rates.
AxisPointe's products are designed to carry you through the entire warranty post-construction timeline. The timeline begins just prior to closing and usually ends at the close of the builder warranty period.
AxisPointe makes sure that all home-specific information is ready for your buyers in printed, online, and digital formats right at closing - virtually eliminating trivial customer callbacks related to paint colors and blinking lights on appliances. In addition, the printed manual carries your brand and prestige. We call it HomeProfile, but we think you’ll call it "amazing." Learn more
The AxisPointe service request system makes it easy for your customers to submit warranty issues online and even easier for you to manage all the requests. Unique to AxisPointe, the service request system actually knows what has been installed in which home and what is still under warranty. This information lets you make decisions instantly and process work orders effortlessly. Your customers will love it too. The service request system is included with HomeProfile. Learn more
Let an industry professional handle your customer walkthroughs, new-home orientations, and punchlist creation. Our warranty specialists are specially trained to act as an advocate for both builder and buyer and make sure that the relationship stays healthy. The walkthrough and orientation leaves your buyer feeling “taken care of” and you feeling organized and protected. The service is called BlueTape, but we think you’ll call it “convenient." Learn more
How much time do you or your staff spend on the phone with your customers regarding warranty and maintenance issues? The only answer is TOO MUCH. With AxisPointe, you can provide your customers with a unique 1-800 number that routes to our customer care center. We answer the phone warmly as if we were in your office. Issues are documented precisely. All conversations are recorded. And, you never have to pick up the phone. The service is called BuilderOnCall, but we think you’ll call it “a relief." Learn more
Let us be the catalyst in resolving your warranty issues. A team of local and national warranty specialists will manage your service tickets and work orders to resolution. You maintain complete control at all times and have instant access to reports that show warranty progress and resolution response time. The service is called WarrantyResolve, but we think you’ll call it “brilliant." Learn more
All AxisPointe services are enabled by our award-winning technology. Our online software system provides organization, workflow, and relevant data for decision making. We also provide each one of your homeowners with access to a personal online portal so they can view service ticket progress and find home-specific information.
|
