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Extended hours homeowner callback processing. We take the calls as if we were in your office and everything is documented precisely.

BuilderOnCall makes it convenient and affordable to outsource all of your post-construction warranty and customer service calls to our full-service call center. That means we handle all your incoming service calls, document the issues, create service tickets that are routed to the appropriate people, and report on the progress. Your customers get fast answers and great service. And you instantly gain all the advantages of a complete, professional service center.

Here’s How it Works:

Image displaying the BuilderOnCall process: 1-Home Buyers call your dedicated 800# 2- Immediate Proffesional Response. 3- Service Ticket Created and Routed. 4- Log in to review service tickets and create work orders. 5- Built-in reports for your business. 6- Alerts for urgent, overdue, elevated, or past-due requests.

Features and Benefits

With BuilderOnCall, you can:
  • Provide world-class customer service without adding headcount or overhead
  • Eliminate the hassles and distractions of repetitive, unnecessary calls from new homeowners
  • Take advantage of a proven system for logging, managing, and resolving service calls quickly and effectively
  • Improve your reputation and leave a lasting positive impression with your customers
  • Tap into all the advantages of an established call center with trained service professionals and state-of-the-art processes and systems

How to Buy
Getting started with BuilderOnCall is easy.  Click here to contact an AxisPointe representative.
Or call 1 (866) 859-3125